Shipping And Handling
Here at British Food Wholesalers we have had years of experience in packing parcels that are shipped all around the world. When placing an order, depending on the delivery destination, there may be a number of shipping rates and delivery times. Unless stated the delivery times are estimates in working days and apply from the day of dispatch and may be subject to customs delays. It is up to you as the customer to check if there are any restrictions or duties involved with your goods, and any charges incurred for this will be applicable to you as the customer.
Please note - as we do not open weekends or any UK Bank Holidays including Good Friday, any orders placed on a Friday or before the start of a Bank Holiday will be shopped for the next working day.
We may, at our discretion, send your order with an alternative courier which could alter the estimated delivery timescale. We may do this due to remote delivery locations, industrial dispute disruptions or any other reason.
Increased security measures have resulted in couriers limiting quantities of liquids on aeroplanes. As a result, we may, at our discretion, sustitute smaller containers of fluids destined for certain destinations, or we may decline an order and refund your money if no suitable alternative exists.
Shipping charges are calculated on the size and weight of each item ordered. The couriers use a volumetric system to charge for the parcels. This means large but light weight items (such as crisps) are charged for by their size rather than weight.
Delivery times are in the hands of our couriers, and are approximate.
It is your responsibility to ensure that the delivery address and contact details are correct and that someone will be there to accept delivery. Failure to do so may result in the delivery being delayed or the parcel being returned to us and an additional postage charge will be incurred. We may supply your telephone number to our couriers to assist with the delivery.
British Food Wholesalers accepts no responsibility if your delivery is delayed as a result of anything outside of our control e.g. flood, fire, civil unrest, volcanic ash cloud, other natural occurances, war, Customs inspection or industrial action.
The recipient is responsible for all import duties, taxes and other local charges levied in the country of delivery. We have no control over these and cannot predict what they may be. British Food Wholesalers cannot be held responsible for the actions of Customs Officials who may open or inspect any package. We recommend that you check with your local import authorities before placing an order to avoid possible disappointment. Certain goods may not be imported into some countries. It is your responsibility to ensure you only order items that are permitted to enter your country. British Food Wholesalers will not be responsible for any items impounded by customs and no refund will be given for any such items.