Returns Policy

Returns and refunds

If we make a mistake, and you receive goods that you did not order then we will refund you the cost of your missing goods. We must be notified of any item(s) to be returned within five days of receiving your order. If you wish to return goods you have ordered then we are happy to accept returned items as long as the following apply:-

  1. The item(s) are in good saleable condition
  2. Item(s) are within a reasonable range of their "sell-by" or "use-by" date
  3. All security seals and packaging are intact

 You are responsible for shipping any returned item(s) back to us, we can only refund the cost of returned item(s), not the postage costs. We CANNOT accept any returns on Baby Food and Baby Milk. If your parcel is returned to us because the courier has attempted delivery or you have provided incorrect address/contact details we are happy to re-ship with additional shipping charges or refund the goods value. Refunds will be provided through the payment provider (SagePay or Paypal) you used at the time of checkout. Payment providers may impose their own exchange rates and we have no control over this.

We are contractually bound by the terms of the payment providers and have no control over the timescales for refunds.